The Signature Hoodie

At United Excellence, we are committed to ensuring your complete satisfaction with your purchases. Should you need to return an item for any reason, we have crafted our policy to make the process as seamless as possible. Please note that all of our products are a limited stock item, meaning we can only exchange them for another size if we have it in stock. 

1. Returns Accepted for 30 Days:
We accept returns within 30 days from the date of delivery (day the order is delivered). If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

2. Free Return Shipping:
We understand that returning items can sometimes be inconvenient. To alleviate any concerns, we offer free return shipping for all eligible items. Simply contact us to initiate the return process, and we will provide you with a prepaid shipping label.

3. No Final Sale Items:
Please note that our return policy does not apply to final sale items. Final sale items are non-refundable and cannot be exchanged unless they are deemed defective or damaged upon receipt.

How to Initiate a Return:
To initiate a return, please contact our customer service team at unitedexcellencellc@gmail.com with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

Refund Process:
Once your return is received, we will notify you of your refund. Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-21 business days, depending on your payment provider's policies.

Contact Us:
If you have any further questions about our return and refund policy, or if you need assistance with a return, please don't hesitate to contact our customer service team at unitedexcellencellc@gmail.com. 

Thank you for shopping with United Excellence. Your satisfaction is our utmost priority.

We strive to provide our customers with high-quality products and excellent service. We understand how eager our customers are to receive their item and have set up a shipping process to ensure you receive your item as soon as possible.

Order Processing Time:

• All of products will be processed and shipped from our Headquarters located in Los Angeles, CA
• All orders are processed within 0-1 business days from the date of purchase.
• All orders are shipped within 1-3 business days
• The total time to receive your order may take 4-14 business days depending on your location
  

Shipping Methods:

• We offer standard shipping for domestic and international orders.
• We do not offer an expedited shipping option at this time 
• The shipping cost and estimated delivery time vary depending on the destination.

Domestic Shipping (United States):

• Standard Shipping: Delivery within 5-14 business days.
  

International Shipping:

• Standard International Shipping: Delivery time varies by destination, typically between 7-17 business days.
  

Shipping Rates:

• Shipping rates are calculated based on the shipping method selected and the destination.
• Customers can view the shipping cost at checkout before completing their purchase.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• Upon receiving the tracking number, you can track the status of your order by clicking on the link. It will direct you to the tracking website. 

Shipping Restrictions:

• Some international destinations may have shipping restrictions or additional customs fees, which are the responsibility of the customer.

Order Delays:

• While we strive to meet our estimated delivery times, unforeseen circumstances such as stock issues, or carrier issues may cause delays in delivery.
• If your order is delayed (past 14 days), please contact our customer support team for assistance.

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at our email: unitedexcellencellc@gmail.com

Great question! When God spoke to us to start a business, we never thought it was going to be a clothing brand. However, as we pressed in, we realized it all made sense.

Although we love repping our faith with graphic tees and hoodies that may have a bible verse or Christian image ironed on, we notice there was a lack. There is a space for what I call "in your face" Christian clothing, but there is also a space for brands where God is glorified in the making, in the creativity, in the design, in the quality, in the elevating of an everyday wear item into luxury.

Our way may seem subtle, but I pray that it is holy. Set apart. We understand we are not selling items that are for "common use" but rather for "special purposes". Therefore, we say let these be special instruments be made holy and useful to God, prepared to accomplish what its set out to. (2 Timothy 2:20-21)

For the non-believer: to be drawn by the excellence (quality, design, service) and encounter God

For the believer: to boldly wear Christian luxury clothing as a means to express themselves and share their faith with others

I mean how many other clothings brands do you see are birthed from God, creating a space for Christian luxury clothing, revolutionizing modern streetwear, targeting both believers and non-believers and has a bible verse not just associated, but embroidered on every item?